Our Return Policy
Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment. Ugly Hookah Tobacco partners with several third party companies who display our products and prices on their web sites. This information is maintained through a data feed we provide which has the most current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we do not own or control these third party web sites and therefore cannot be held responsible for erroneous or outdated product listings and we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using. Please notify Customer Service and we will do our best to have the information corrected. Returns: We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.
If you have questions about returning items, please call 708-724-9621 or email us at firstname.lastname@example.org. Merchandise purchased from uglyhookah.com may be returned within 14 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges. If your order is missing merchandise or you receive the wrong merchandise, please contact us at 708-724-9621 email@example.com within 3 days of receiving your order, so we can start the claims process promptly.
However, delays in reporting the problem will complicate the process and may result in the denial of your claim. Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is: Ugly Hookah Tobacco, Attn: Online Returns 6857 W 159th st. Tinley Park, IL 60477. Depending on your location, there will be a 5-7 business day transit time for your package to arrive at our Online Returns Center. Once received, returns are processed within one business day and a credit will be posted to your account within 5-7 business days.
Customer Service is available Monday through Friday: 11:00-6:00 p.m. PST. Please contact us at 708-724-9621 and/or email us at firstname.lastname@example.org
Monday to Friday – 11:00 AM to 6:00 PM PST
Closed Saturday and Sunday
Orders placed after 11:00 AM Central Standard Time will go out the following business day